Refund policy

Return & Refund Policy

Returns As we are a small business, we are not able to offer change of mind returns. If an item is faulty, or incorrect, email us with your order number and we'll get back to you within 2 business days.

Exchanges We're happy to exchange items for a different size or colour, subject to availability. Return shipping costs for exchanges are at the customer's expense unless the item is faulty.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Faulty or Incorrect Items If you received a faulty or incorrect item, contact us immediately and we'll cover return shipping and send a replacement or full refund at no cost to you.

Australian Consumer Law Our policy operates in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Non-Returnable Items Sale items are final and cannot be returned unless faulty.